Sales Service Engineer

Company Description

Rotork is a market-leading provider of flow control solutions for the oil and gas, water and wastewater, power, chemical, process and industrial sectors. Through innovative research and development, a comprehensive product portfolio and global service capability, Rotork helps customers improve operational efficiency, reduce environmental impact and create safer working environments.

Job Description

Rotork is seeking an experienced and commercially driven Sales Service Engineer – RS Sales to develop sales, service and recurring revenue opportunities across Karnataka.

The successful candidate will be responsible for promoting products, spare parts, retrofit solutions and maintenance services to existing and new customers. The role requires a combination of sales capability and practical product-servicing knowledge, enabling the candidate to support customers throughout the complete sales and service cycle.

The position will involve customer engagement, technical support, site surveys, product servicing, market development, opportunity management, sales forecasting and collaboration with internal teams to achieve business targets.

Key Responsibilities

• Drive sales of products, spare parts, retrofit solutions and service offerings across Karnataka.
• Develop recurring revenue opportunities through upselling and cross-selling to existing customers.
• Provide product servicing, troubleshooting and basic technical support to end users.
• Conduct site visits, inspections, surveys, commissioning support and service-related activities as required.
• Demonstrate a sound understanding of valve actuators and associated control systems.
• Support customers with product-related technical queries and recommend appropriate service or replacement solutions.
• Develop and maintain strong relationships with existing and prospective customers, end users, consultants, contractors, distributors and channel partners.
• Identify new business opportunities and implement sales strategies to achieve annual targets.
• Conduct customer meetings, technical discussions, product presentations and seminars.
• Support technical evaluations, proposal preparation, commercial negotiations and order conversion.
• Coordinate with internal service, technical, operations, finance and other cross-functional teams to ensure timely customer support.
• Maintain accurate and up-to-date sales opportunity information in Rotork’s sales management system, including CE.
• Ensure timely sales reporting, order input, pipeline management and forecasting.
• Monitor customer requirements, market trends, competitor activities and emerging business opportunities.