Employee Services HR Manager

General Role Description

Develop and lead an employee services function delivering consistent, compliant, and scalable services, while enabling HR Business Partnership and Centers of Excellence (COEs) to focus on strategic work to achieve the Company’s business goals and objectives

Role Accountabilities

·        Design, implement, and evolve TMEIC’s 1HR model, ensuring clear roles, responsibilities, and hand offs between Shared Services, HR Business Partners, and COEs, in partnership with HR leadership

·        Serve as a strategic partner to HRD, HRBPs and COE leaders, translating business and functional needs into scalable employee service solutions

·        Drive change management efforts associated with new HR processes, systems, and service delivery approaches across TMCA

·        Contribute to long term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience

·        Implement and manage a tiered HR support model

·        Define, and provide insights around employee services satisfaction metrics such as responsiveness, and first contact resolution

·        Develop and maintain HR knowledge articles, FAQs, and process guides

·        Partner with HR Systems to expand employee and manager self service

·        Reduce dependency on manual support through documentation and automation

·        Manage operational performance of HR vendors, as assigned

·        Facilitate negotiations and execute contracts with external vendors, in collaboration with internal and external legal resources, as applicable

·        Own the administration and continuous optimization of HRIS platforms, ensuring data accuracy, system integrity, real-time activity tracking, and delivery of actionable management reports

·        Develop, analyze, and maintain regular and accurate recruitment data extracts and reports, and provide executive summary to support decision making, using available business tools

·        Facilitate training regarding HR practices, compliance, and employment law as applicable

·        Ensure compliance with legal and regulatory requirements throughout the recruitment process

·        Consult with and advise managers, and others, as applicable on HR business process

·        Provide consultative, administrative, and technical guidance in the development and implementation of HR programs, as applicable

·        Identify, develop, recommend, implement and update methods and materials to improve HR programs and communication