Field Services Support Specialist

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Role Accountabilities

·         Evaluate and process warranty requests, replacements, and claims, expediting as necessary

·         Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

·         Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

·         Track monthly warranty costs for assigned business unit and report to manager

·         Prepare and issue Service Advices for trouble shooting to clients and field engineers

·         Maintain current safety qualifications and comply with company and client safety requirements

·         Resolve supplier product failures in a timely and cost- effective manner

·         Respond to client issues outside of standard business hours when necessary

·         Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

General Employee Accountabilities

·         Bring full effort to bear on tasks assigned by manager

·         Give manager best advice

·         Give earliest notice when work cannot be delivered as specified

·         Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

·         Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

·         Comply with all Company policies, practices, and procedures and all regulations and laws

·         Recommend viable improvements proactively

·         Ensure effective utilization of business tools and processes

Requirements

• ·         Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
• ·         3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• ·         Demonstrated knowledge of power conversion and distribution transformers
• ·         Demonstrated presentation skills
• ·         Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts