Technical Services Project Manager

General Role Description

Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues

Role Accountabilities

·         Serve as single point of contact for client service projects, agreements, and spare parts

·         Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary

·         Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery

·         Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met

·         Provide timely updates on service project performance, status, and client relationship issues to immediate manager.

·         Recommend and implement risk assessment and abatement plan to meet targets

·         Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth

·         Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines

·         Design competitive and viable technical approaches to resolve client issues

·         Produce accurate project execution estimates for cost and price evaluations of potential service orders

·         Develop pricing strategies to maximize service project margins

·         Evaluate supplier proposals to determine best technical and most economical solution for the application

·         Identify opportunities, initiate, and execute process improvement initiatives in the organization

·         Provide individual contributions necessary to meet client and business commitments

·         Collect, analyze, and regularly report fleet data to management

General Employee Accountabilities

·         Bring full effort to bear on tasks assigned by manager

·         Give manager best advice

·         Give earliest notice when work cannot be delivered as specified

·         Cooperate and collaborate with peers and interact cross-organizationally as specified by manager