Service Delivery Manager
Posted 23 Feb 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- People management
Compensation
No salary listed for this role.
Role speciality
IT OperationsService Delivery
Preferred qualifications
Field of studyEngineering, Information Technology (or related)
Study levelBachelor's
Job Description:
- Serve as the primary point of contact for service delivery matters
- Ensure services are delivered in accordance with SLAs and quality standards
- Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
- Manage escalations and ensure timely issue resolution
- Lead incident management and post-incident reviews (RCA)
- Coordinate service transitions, upgrades, and changes
- Provide regular service performance reports to clients and senior management
- Lead and support service delivery teams to meet operational targets
- Drive continuous service improvement initiatives
Requirements
Qualifications:
- Bachelor’s degree in Business, IT, Engineering, or related field