Managed Services Consultant

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is seeking a Managed Services Consultant who is passionate about becoming an expert in our China CRM product and dedicated to helping our Multinational Pharmaceutical (MNC) customers in China achieve their business vision.   This pivotal role provides offsite, post-implementation system consulting and technical administration. If you love consulting but are seeking an opportunity to deeply specialize without the constant travel, you will serve as the crucial technical link between our customers and our specialized service, product, and development teams based out of China.

What You'll Do

As a Managed Services Consultant, you will ensure the seamless operation and optimization of the Veeva China CRM platform by focusing on three core areas:

• System Consulting & Client Partnership:
• Act as a trusted technical consultant for post-implementation system administration and support
• Communicate with China customers to gather and analyze requirements
• Interact with Veeva teams (Support, CSM, PMs) on customers’ behalf to drive resolution and improvements
• Provide best practice sharing and technical feature education to customers
• System Administration & Execution:
• Provide Tier 2/3 Incident Troubleshooting and timely resolution
• Manage and execute the customer-internal System Releases Cycle
• Design and enable new product features based on customer needs
• Perform environment management and execute Customer Change Requests (CR)
• Handle system maintenance, including user, security, territory, and role hierarchy setup
• Maintain data imports and exports
• Team Improvement:
• Grow the capabilities of the team, develop best practices, and create accelerators