Delivery Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!    Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.    Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.    At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 

What You'll Do

• Assist in routing clients' deliveries orders
• Assigning of drivers from existing driver pool to routes
• Support clients on their orders in a timely manner
• Monitoring orders and resolve delivery issues for our clients

What We Seek

• Great customer service, good communication, and interpersonal skills
• Able to work independently with minimal supervision
• Problem solving ability and adaptable to changing needs from clients
• Experience using different online channels to communicate with clients   Requirements- Minimum 3 day work week (2 weekdays, 1 weekend)
• Must be able to work 1 morning shift (From 7am) AND 2 evening shifts (up till 10pm)
• On-the-job Training will be provided
• Hybrid Working Arrangement available after 1 month of Onsite On-the-job training (Weekday onsite, Weekends WFH) To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice