Project Manager

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Description

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities
 

Responsible for implementing project initiatives within the Airport Operations and Customer Strategy and Innovation division for one or more global regions.  Leads and directs a team of stakeholders in the planning and execution of station openings, closings, mainline to express conversions, express to mainline conversions, line of service vendor transitions and terminal moves.

Defines methodologies for project standardization, prioritization and systems to capture costs associated with market entrance and exits to support corporate decisions on profit versus revenue.  Identifies, assembles, and provides leadership and direction to cross-divisional team to ensure successful implementation.  Develops and administers systems and procedures that allow station management to successfully manage vendor performance and compliance.  Position requires up to 75% travel.    

• Provides strategic leadership during project management and execution for cross divisional stakeholder team to ensure issues are addressed and roadblocks eliminated
• Collaborates with corporate training, station personnel and planning organizations
• Works with Government Affairs/Regulatory staff in supporting market entrance requirements with foreign national governments
• Directs team in a continuous improvement approach to incorporate learning’s from each project to refine, improve and upgrade project models, increase market flexibility and reduce operational and regulatory risk
• Develops and administers systems and procedures that allow station management to successfully manage vendor performance and compliance

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

United Airlines is committed to fair and gender-neutral pay. The base salary range for this role in Portugal is 2,632.86-3,686.00. The base salary range for this role in Netherlands is 4,046.30- 5,669.52. The salary range for this role in the United Kingdom in 4,187.93-5,607.33. The salary range for this role in Belgium is 4,477.01-6,272.56. The salary range for this role in Germany is 4,940- 6,611.38. The salary range for this role in Switzerland is 7,766.25-10, 870.00. Placement within this range is determined by objective criteria, including professional experience, qualifications, and specific skills.