Contract Logistics Operations Manager

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Friday, October 23, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.” 

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Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal-Nord, QC site located on Bd Albert-Hudon is looking for a new Operations Manager to join our Contract Logistics team. 

How you create impact

The Shift Operations Manager is responsible for governing, coordinating, and controlling operational performance during an assigned shift within a Kuehne+Nagel Contract Logistics facility operating under a 4PL execution model. In this role, all physical warehouse activities are executed by a 4PL partner, while the Shift Operations Manager represents Kuehne+Nagel as the operational authority responsible for service, safety, cost, and compliance outcomes.

This position supports a 24/7 operation, and schedules are assigned based on business needs. From October 19, 2026, through January 15, 2027, all employees will work night shift hours only, with shifts scheduled from 9:00 PM to 7:00 AM on either Sunday to Wednesday or Wednesday to Saturday. After January 15, 2027 the shifts scheduled will be 4:30 PM to 2:30 AM on either Sunday to Wednesday or Wednesday to Saturday.Employees will work four 10-hour shifts per week and will not be scheduled to work seven days per week. Following the initial implementation period, schedules and shift assignments may be adjusted or rotated based on operational requirements. 

The role focuses on performance oversight, issue resolution, and execution control, ensuring the 4PL and Kuehne+Nagel employees delivers in line with contractual obligations, KPIs, and Kuehne+Nagel standards.

• Coordinate daily operations to ensure efficient execution of operational plans and priorities.
• Monitor shift performance, productivity, service levels, quality, and backlog management.
• Serve as the primary liaison between Kuehne+Nagel and 4PL operational teams.
• Ensure adequate staffing, process compliance, and operational readiness.
• Identify, resolve, and escalate operational issues, risks, and service concerns.
• Promote and maintain compliance with safety, quality, and environmental standards.
• Support root cause analysis and implementation of corrective actions.
• Track, validate, and report operational KPIs and performance metrics.
• Maintain accurate documentation and support effective shift communication and handovers.
• Drive continuous improvement initiatives by identifying process gaps and ensuring adherence to SOPs.

“If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs."

This job posting relates to an available role and not a future talent pool.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. 

What we would like you to bring

• Bachelor’s degree in Logistics, Supply Chain, Operations, or related field (or equivalent experience).
• 3+ years of experience in warehouse or logistics operations, preferably within outsourced or managed‑service environments.
• Demonstrated experience managing operations through third‑party providers (3PL/4PL).
• Strong understanding of warehouse KPIs, operational controls, and service governance.
• Ability to lead through influence rather than direct authority.
• Experience in a high volume Sort Center/Hub.
• Proficiency in French and English (English-speaking clients)

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1 #LI-ONSITE 

Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.