Air Logistics Perishable Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

• Cutting MAWBS (Master airway bills)
• Following up on timely handover of breakdowns at the set times during the day.
• Making sure that all documents are correct.
• Tallying of documents with their respective weight dockets and attaching them to folders and reporting any disparities to the immediate supervisor quick follow up.
• Making sure that all documents are in their correct folders for processing and e-filing and to carry out accurate e-filing.
• Making sure that all shipments have HAWBs (House Air waybill) and Processing of MAWBS (Master Air waybill) / in Salog.
• Making sure that all HAWBs (House Air waybill) are linked to the MAWBS (Master Air waybill).
• Making sure that the MAWB (Master Air waybill) is closed before cut off time.
• Making sure that the documents are dispatched and that all the physically documents make it to the flight.
• Responsible for being the contact person for the airline and handling any issues/phone calls in the flight allocated during the shift.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Ensuring correct tariffs are captured on Air waybills including traffic codes.
• Typing / filling Eur1 forms, Generalized System of Preferences (GSPs) and Certificate of Origins.
• Scanning of all necessary documents.
• Securing phytosanitary certificates from KEPHIS (Kenya Plant Health Inspectorate Service) shippers for shippers who have agreement with Kuehne+Nagel to get phytosanitary certificates on their behalf.
• To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
• Preparing of document handling reports and sending them to KN AMS (Amsterdam) & Clients who require them.
• Ensuring that cargo is handed over to the correct handling agent with complete documentation.
• Ensuring that all Kaplog tasks related to the above activities are completed at the end of the shift.
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

What we would like you to bring

     Hard Skills:

• Fluent in English & Kiswahili language
• Diploma in clearing and forwarding or related studies
• Minimum of two (2) years’ work experience in the Clearing & Forwarding/Logistics industry
• Computer skills
• Good knowledge of Airfreight & Logistics Industry
• Professional Certification in Customs & Freight Logistics Course
• Operational Systems & Automation-Experienced in using Salog, Kaplog, and Business Process Automation (BPA) tools to manage shipment workflows, reporting, and document dispatch.                                 

  Soft Skills

• Detail-Oriented & Quality-Focused- Meticulous in reviewing documentation for accuracy, identifying discrepancies, and ensuring all physical and digital records are complete and correctly filed.
• Effective Communication & Coordination- Acts as a reliable point of contact for airlines and internal teams, handling calls, resolving issues, and facilitating smooth handovers and account transitions.
• Time Management & Accountability- Consistently meets operational deadlines and follows work instructions whilst ensuring all tasks are completed before shift end with full documentation application.

What's in it for you

• At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs, career mobility and are committed to diversity in our teams. We offer a great compensation and benefits package. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.