Air Logistics Healthcare Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

You will support the day-to-day coordination of time-sensitive healthcare shipments, serving as a key point of contact for customers and internal teams. You will monitor shipment activity, provide timely updates, resolve service issues, and help ensure each move is handled accurately and efficiently from start to finish.

• Track and trace healthcare shipments throughout the transportation process
• Communicate shipment status, delays, and exceptions clearly to customers and internal partners
• Coordinate with operations, carriers, warehouses, and other service providers to keep shipments moving
• Maintain accurate shipment records, documentation, and system updates
• Respond to customer questions and service concerns with urgency and professionalism
• Escalate issues appropriately and follow through until resolution
• Support consistent service performance in a fast-paced, time-critical environment

What we would like you to bring

You are dependable, organized, and comfortable managing multiple priorities without losing attention to detail. You communicate clearly, take ownership of your work, and understand the importance of accuracy and responsiveness when supporting healthcare customers.

• Previous experience in logistics, freight forwarding, supply chain, transportation, or a related customer care environment
• Experience coordinating shipments, orders, or other time-sensitive operational activity
• Strong customer service and written and verbal communication skills
• Ability to work across multiple systems while maintaining accurate records
• Strong problem-solving skills and the ability to respond calmly to changing priorities
• Reliable attendance and punctuality
• Ability to work independently while collaborating closely with internal and external partners
• Experience in air freight or healthcare logistics is preferred

Please note that this role is onsite.

What's in it for you

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $25 and $27. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.