Delivery Improvement Manager

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GMX- Manager- Delivery Improvement

At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients.

GMx is part of the Managed Services Global Enabled Business Unit (MS GEBU) that provides end-to-end support for Managed Services (MS) opportunities — from solutioning and pricing to negotiation, contracting, transition, risk management and delivery improvement. Its purpose is to make MS expertise more accessible across Super Regions and Service Lines, as well as to reduce firms risk, reduce fragmentation and improve consistency. GMx will enable EY to better respond to the increasing volume and complexity of managed services opportunities while supporting consistent, high-quality client experience

The opportunity

This team is responsible for identifying systemic bottlenecks, developing and implementing best practices, tools, and methodologies, and driving continuous improvement to elevate client satisfaction and maximize project profitability.

Delivery Improvement Senior Manager, will be a change agent, working directly with project teams, practice area leads, engagement leaders, and operational groups to transform how we deliver value to our clients.

Your key responsibilities

• Extensive experience (10+ years) in a role focused on enterprise function analysis, benefits realization, performance management, or management consulting.
• Process and Methodology Improvement
  • Analyze and Map Processes: Conduct detailed analysis of current project delivery lifecycle, from initiation to closure, to identify pain points, inefficiencies, and risks.
  • Drive Standardization: Facilitate the adoption of consistent tools and techniques across different practice areas and geographies, roll out standardized project management methodologies, and best practices (e.g., streamlined reporting, risk management frameworks, quality assurance protocols).
• Value Definition
  • Root Cause Analysis: Lead deep-dive sessions and Root Cause Analysis (RCA) to understand underperforming projects and recommend corrective actions.