Helpdesk Technician

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!  

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.   

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.  

Role Overview

The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance.  provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.  

Essential Responsibilities (included but not limited to)

• Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice  

• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services  

• Provide day-to-day operational support for:  

• Desktop and Server Operating Systems (Windows, Mac, Linux)  

• Microsoft Office 365, Azure, Teams, OneDrive, SharePoint  

• Networking Devices (firewalls, switches, wireless access points)  

• Line of Business Applications  

• On-premise and Cloud Backup and Disaster Recovery  

• Hardware peripherals (printers, monitors, docking stations, webcams, etc.)  

• Mobile Devices / Mobile Device Management (MAM / MDM)