Helpdesk Technician

About the Company

General Matter enriches uranium.

We are designing, building, and operating the world’s lowest-cost enrichment services, here in the US.  

In the process, we are restoring America’s ability to produce nuclear fuel to power AI, advanced manufacturing and critical industries our country relies on to remain competitive. 

Fuel drives the cost of advanced reactor electricity production, and enrichment drives the cost of the fuel that advanced reactors consume.  Reliable, low-cost enrichment is the catalyst for the nuclear Renaissance now under way.

Our mission is to make nuclear not only the cleanest and safest source of baseload power, but also the most affordable.  We believe abundant nuclear energy will lead to a post-scarcity society. 

We were incubated inside Founders Fund, like Anduril and Palantir before us, and are backed by over a dozen of the world's top venture capital firms.  

Our lean, world-class team of engineers and operators is applying a first-principles approach to solving the problem of nuclear fuel production.  

We are a mission-driven company with a culture of urgency, accountability, and transparency. 

Help us build a high-energy society by making the cleanest, safest form of baseload energy the most affordable. 

About This Role

We’re looking for a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment. This is a hands-on role where you’ll take ownership of resolving complex end-user issues, managing devices through Intune, and administering identity and access systems in Azure / Entra ID.

You’ll work closely with engineering, manufacturing, and operations teams — supporting the systems that keep our organization running, including CAD, CAM, and CFD applications. You’ll also help drive operational excellence through strong onboarding/offboarding, asset management, and ITSM practices.

This position is ideal for someone with strong technical depth, clear communication, and experience in industrial, manufacturing, or engineering environments who thrives on keeping systems and people performing at their best.

Responsibilities

• Provide Tier 2 and Tier 3 support for Windows and Linux users across engineering and business operations.
• Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security.
• Manage Azure / Entra ID identities, MFA, and conditional access policies.
• Support user and group administration across Microsoft 365 services (Exchange, Teams, SharePoint).