Field Services Technician

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking for an initiative-taking and technically skilled Level 2 Field Services Technician to join our Network Operations Center (NOC) team. This role is ideal for individuals enthusiastic about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment.

Work Schedule:

Monday - Friday 8:00am - 5:00pm, with changes as needed for particular projects. Participate in the on-call rotation alongside Level 1 and Level 2 technicians, providing after-hours support as required.

This position is based in our Hauppauge, Long Island office. Site visits throughout the Tri-State area will be required. A reliable vehical and valid driver's license is required. 

What You'll Do:

• Perform equipment provisioning, decommissioning, and deployment activities for client environments.
• Assist engineering teams with system migrations, data transfers, and implementation-related tasks.
• Provide remote and onsite technical support for desktops, laptops, users, and associated peripherals.
• Create, update, document, and escalate support tickets as required.
• Monitor and respond to alerts, performing primary and secondary troubleshooting to resolve issues.
• Troubleshoot and support desktop operating systems, software applications, and user environments.
• Install, configure, and maintain desktop operating systems and endpoint devices.
• Configure, troubleshoot, and support Microsoft Office and other business applications.
• Perform hardware diagnostics, repair coordination, and software troubleshooting for end-user devices.
• Troubleshoot network connectivity issues, including NICs, switch ports, cabling, and local network infrastructure.
• Install, configure, and support network-connected devices and client workstation environments.