Automation Service Engineer

About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

The position reports to Automation Engineer and is responsible for technical support for laboratory automation platforms, including troubleshooting and equipment recovery at the Piscataway site of the GenScript Gene R&D department.

Responsibilities:

1. Provide daily technical support for laboratory automation platforms, including troubleshooting, problem diagnosis, repair, and equipment recovery.
2. Troubleshoot mechanical, electrical, pneumatic, sensor, robotic, communication, and basic software-related issues.
3. Support automation platforms such as Tecan, Hamilton, and other laboratory automation equipment.
4. Perform routine preventive and corrective maintenance to improve equipment reliability and minimize downtime.
5. Conduct root cause analysis (RCA) for recurring or significant equipment failures and implement corrective actions.
6. Track recurring equipment issues and identify opportunities for reliability and performance improvement.
7. Maintain equipment service history, maintenance records, troubleshooting records, and error information.
8. Build and maintain an Automation Knowledge Base, including common issues, troubleshooting procedures, root causes, corrective actions, recovery procedures, and Lessons Learned.
9. Develop and update SOPs, work instructions, troubleshooting guides, and maintenance procedures to support long-term knowledge transfer.
10. Support equipment installation, commissioning, upgrades, modifications, and small automation improvement projects.
11. Work closely with laboratory users to resolve equipment issues and improve daily automation platform operation.

Qualifications

1. Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Automation Engineering, or a closely related engineering field.
2. 1+ year of relevant engineering experience in equipment support, automation, maintenance, manufacturing, or a related technical environment.
3. Hands-on experience troubleshooting mechanical and/or electrical equipment.
4. Experience reading technical manuals, mechanical drawings, electrical schematics, and wiring diagrams.
5. Ability to perform systematic troubleshooting and root cause analysis.
6. Strong technical documentation and problem-solving skills.

Preferred Qualifications

• Experience with laboratory automation systems or automated life-science equipment.
• Hands-on experience with Tecan and/or Hamilton automation platforms.
• Experience with liquid handlers, robotic arms, plate handlers, stackers, barcode scanners, sensors, motors, pneumatics, or similar automation components.
• Experience supporting equipment preventive maintenance and corrective maintenance.
• Experience creating troubleshooting guides, maintenance procedures, SOPs, or technical knowledge bases.
• Basic understanding of equipment communication, networking, TCP/IP, serial communication, or automation software is a plus.
• Basic programming or scripting experience is a plus.
• Experience in a biotechnology, pharmaceutical, laboratory, or regulated manufacturing environment is a plus.

Benefit:

• Medical Insurance/ Vision Insurance/ Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Short Term Disability Insurance
• New Child Leave
• Paid Time Off
• Paid Company Holidays per year
• Paid Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave
• Float day
• Personal days

Compensation:

Salary range: $60,000 – $80,000, depending on experience and qualification

Benefits:

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.