Automation Service Engineer

About this opportunity:

At Freenome, we are seeking an Automation Service Engineer II to help grow the Freenome Automation Service team.  The ideal candidate is responsible for providing world-class Laboratory Equipment Lifecycle Management service and support, while contributing to efficient processes, procedures, and best practices.  You will have the opportunity to join a fast-growing automation service group, to make an immediate impact on the team’s dynamic and culture. This person is responsible for all things related to ensure Laboratory Equipment Lifecycle Management processes (onboarding equipment, IQ, OQ, PQ, calibration, maintenance, pFMEA, decommission) are to adhere to regulatory requirements, on large, fully automated laboratory systems and testing platforms, utilized in our cancer diagnostic test(s).  We are rapidly growing and defining the laboratory systems and processes, so the ideal candidate will be someone who has had experience, not only maintaining service processes, but also scaling them to meet our future needs.  You are passionate about changing the world through a product that has the potential to better the standard of care for all current, future and potential cancer patients and you will have a significant impact on the continued growth of a high profile technology organization that is changing the landscape on early cancer detection.

This position will ultimately report to the Supervisor of Equipment, Service and Maintenance Engineering Operations. During initial onboarding, the role will report directly to the Manager, Automation Service Engineering.

What you’ll do:

• Support and perform fellow engineers with equipment installations, qualifications, scheduled and unscheduled maintenance activities to ensure the highest level of instrument reliability and uptime.

• Coordinate and schedule unscheduled maintenance activities between internal and external customers.

• Perform routine and preventative maintenance activities, including post-PM procedures (instrument teaching, move tests, qualification work, and documentation), while ensuring maximum instrument uptime and compliance with Freenome’s Quality Management System (QMS).

• Participate in on-call rotations, responding to P0-P1 issues and resolving real-time issues on critical and non-critical equipment in the clinical laboratory.

• Support Equipment, Asset Management & Operations Support through the equipment lifecycle, including troubleshooting, calibration support, training, and laboratory equipment asset inventory management.

• Communicate equipment status, maintenance activities, and updates with internal customers.

• Contribute to the administration and maintenance of the computerized maintenance management system (CMMS).