Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
**TITLE:
Team Lead
**
**REPORTS TO:
Project Director
**
**LOCATION:
Napa County, CA
**
EMPLOYMENT TYPE:
Full-Time, Non-Exempt Employee
Career Team is hiring a Team Lead, guiding our talented team to new heights of productivity and collaboration. This position provides frontline leadership and operational support for assigned offices. This role supports daily office operations, staff coaching and development, customer service delivery and program quality while maintaining a reduced case load as needed. The Team Lead serves as the first point of escalation for routine staff and participant issues and works closely with the Project Director to ensure consistent implementation of WIOA policies, procedures and performance expectations.
Here at Career Team, the Team Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!
Career Team also offers a competitive package including:
401k with a generous employer match;
Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
Disability insurance;
Supplemental insurance;
Paid holidays and paid time off, offered on an accrual basis.
Your Impact on Career Team’s Success**:**
Staff Leadership & Support
Provide day-to-day guidance and support to Career Advisors and office staff
Assist with onboarding and training of new employees
Reinforce policies, procedures, and service delivery expectations
Provide coaching on case management, documentation, and customer service
Help identify staff training needs and operational challenges
Office Oversight
Support daily office operations and workflow coordination
Assist with office scheduling and coverage coordination
Address routine participant escalations and office concerns
Ensure a professional and customer-focused office environment
Periodically provide coverage at different locations as needed
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed
Program Quality & Compliance
Support file reviews and quality assurance activities
Monitor case notes, activity tracking, and service documentation
Reinforce compliance with WIOA, CalJOBS, and local board policies
Support corrective action follow-up and continuous improvement efforts
Direct Participant Services
Maintain a reduced caseload of participants
Deliver career coaching, assessments, and employment services
Support training and supportive service coordination
Assist participants with barriers to employment
Community Engagement
Support outreach and recruitment activities
Maintain relationships with local partners and referral agencies
Represent the program at community meetings/events as assigned
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
To Qualify for This Role, You Must Have**:**
Associate's degree or higher
2+ years of experience working in a career center or providing career development services
1+ year of experience working with unemployed and underemployed individuals
Ability to give presentations and workshops (public speaking)
Demonstrated understanding of WIOA programs and services
Demonstrated ability to be highly detail-oriented in order to successfully meet program requirements
Knowledge of local community colleges, local community partners and private training
Knowledgeable about workforce program requirements for compliance, TEGL’s review and application of policies and development of procedures, workflows
Computer literate with proficiency in Google Office Suite (e.g., Docs, Sheets, etc., PowerPoint) training platforms, and case management or customer relations software applications (such as CalJOBS)
Exceptional time management skills to meet deadlines and work under pressure
Excellent verbal and written communication skills
A Valid Driver’s License
Additional Skills/Knowledge Career Team Would Love for This Role:
Experience with local WIOA programs strongly preferred
Knowledgeable about the local region and relevant partners
Ability to multitask and be proactive
Salary: $59,000 - $62,000/yr
Employment Type: Full-Time, Non- Exempt
Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time.
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.