Retail Manager, ANZ

HOURGLASS COSMETICS — Retail Manager, ANZ (Hybrid Role) 

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.

The Retail Manager, ANZ is a critical member of the Hourglass team, responsible for driving sales performance, retail excellence, and brand execution across all points of sale in Australia and New Zealand, including Sephora and Travel Retail. This role owns retail execution and business performance across the region, ensuring sales targets, customer experience metrics, operational standards, and people development objectives are consistently achieved. As a key brand ambassador, the Retail Manager will foster a high-performance culture that embodies the Hourglass spirit, maximizing team engagement, customer loyalty, and commercial opportunities.

Leading the Retail and Events Executive team, the Retail Manager is responsible for coaching and developing frontline teams to deliver an exceptional customer experience that reflects Hourglass brand standards. Working collaboratively with retailer partners and cross-functional teams, the role ensures the successful execution of training, product launches, marketing activations, events, and visual merchandising initiatives. This individual will maintain the highest standards of counter presentation, operational excellence, staffing effectiveness, and retail execution, ensuring every point of sale is optimally positioned to drive both brand equity and business results.

WHAT YOU’LL DO:

• Inspire and energize the front line teams. Work side by side with them when in store to showcase best practice.
• Responsible for retail targets and develop monthly sales plan to maximize sales, customer and product focuses. Provide regular business reviews with HG management and with retailers to secure support, visibility and commercial opportunities.
• Conduct weekly business reviews by location, door with Retail and Events Executives to identify opportunities and risks.
• Develop and execute action plans to improve productivity metrics including ATV, UPT, service standards and category mix.
• Responsible for ensuring Sephora stores are encouraged to reach sales targets, receive sales and artistry education, adhere to grooming guidelines and maintain high engagement with the brand
• Manage and coach the Retail and Events executive team to deliver the customer experience that adheres to brand standards to drive repeat purchase and customer loyalty
• Work with Global Education team to ensure execution of trainings for the front line teams and retail partners.
• Work with the Sales and Operations Manager to ensure stock supply is optimal and balanced across locations
• Work with the Sales and Operations Manager to manage the usage of Outfield tool for optimum productivity, visits and data capture.
• Ensure frontline teams are adhering to processes for proper stock management and other operational processes
• Work with Snr Manager, Marketing ANZ on initiatives and/or activations to drive sales and improve customer experience. Support with on ground execution as needed
• Work with Snr Manager, SD/VM Operations to ensure all counters have the latest seasonal updates and are maintained according to brand standards
• Gather, report and communicate customers' feedback on service, customers and product
• Measure, track and analyze key KPIs to enhance results
• Keep abreast with industry, market trends and best practices

YOU’LL LOVE THIS JOB IF:

• You are highly STRATEGIC: You are able to build effective plans that support brand and business goals.
• You are a strong TEAM LEADER: You are able to work across many cultures, motivate and build teams.
• You are ENTREPRENEURIAL: You are innovative, business minded and forward-thinking in your approach.
• You are extremely ORGANIZED: You can priorities and still be involved and aware of the detail
• You are AGILE: You adapt well to changing needs and priorities, and are able to pivot easily to achieve goals and deadlines
• You are PASSIONATE about beauty: You are eager to learn and absorb all things related to the beauty industry. 

QUALIFICATIONS:

• 10+ years of experience within the luxury beauty industry
• An excellent communicator working with different teams within the organization
• Strong managerial experience with sales team
• Highly numerate – strong analytically
• Highly organized with prioritization skills.
• Passion for the luxury cosmetics field
• Must be self-motivated with an entrepreneurial mindset.
• Adaptable, resourceful and forward thinking