Key Account Manager

Mentimeter is an engagement company with a simple goal: to make every leader better. Through interaction, insights and recommendations, its platform helps organizations turn participation into better understanding and stronger performance.

Founded in Stockholm in 2012, Mentimeter is used by 20 million people each month across 1.3 million organizations. At Mentimeter, we believe better leadership starts with listening and that the strongest results are achieved together. That’s why we foster a culture built on curiosity, collaboration and shared ownership. By joining us, you’ll help leaders turn participation into deeper understanding and stronger performance, advancing our ambition to help more than one billion people listen, learn and work better together.

Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. These organizations operate across multiple business units, regions, and stakeholder layers, requiring executive alignment, structured account strategy, and proactive commercial leadership.

As a Strategic Key Account Manager, you own the long-term commercial partnership for a focused portfolio of 20 strategic enterprise accounts. This is a senior, high-impact role. You are accountable for revenue retention, expansion, executive engagement, and long-term value creation across your portfolio. You operate as a strategic business partner to your customers and collaborate with internal teams to deliver measurable business outcomes.

Responsibilities for this role:

• Own a focused portfolio of 20 strategic enterprise accounts with full commercial responsibility for retention and expansion
• Develop and execute comprehensive account plans for every account, including clear stakeholder mapping of economic buyers, decision makers, and champions
• Proactively lead renewal strategy well in advance of contract timelines, ensuring structured risk mitigation and forecast accuracy
• Identify, qualify, and drive expansion opportunities across regions, business units, and use cases
• Lead complex commercial negotiations, including pricing discussions and multi-year agreements
• Build and maintain strong, multi-threaded relationships with senior stakeholders, including C-level and budget owners
• Conduct structured business reviews to align on value, strategic priorities, and long-term partnership roadmap
• Translate customer business objectives into clear value positioning and commercial opportunities
• Segment and prioritize accounts based on growth potential and risk, managing the portfolio proactively rather than reactively
• Act as the commercial lead internally, collaborating with Senior Customer Success Managers and other cross-functional stakeholders to align adoption, value realization, and growth strategy
• Maintain disciplined pipeline management, CRM hygiene, and forecasting practices