Sales Operations Analyst

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About the Sales Operations Team

Sales Operations partners with Zipline’s commercial teams to turn strategy into repeatable execution. We build the systems, data, and operating rhythms that help sales teams prioritize the right accounts, manage pipeline, and act on insights. Our work spans CRM governance, account research, pipeline reporting, process improvement, sales enablement, and cross-functional go-to-market initiatives.

The Role

As a Sales Operations Analyst Intern, you will help strengthen the infrastructure behind Zipline’s growing commercial organization. You will work on projects that make sales data more useful, processes more scalable, and decisions easier to make. You may support pipeline analysis, account and territory planning, CRM improvements, prospecting operations, and reporting. You will collaborate with Sales, Marketing, Finance, and other business partners while learning how a high-growth company builds and scales its go-to-market engine.

What You'll Do

• Audit, standardize, and enrich CRM records to improve data quality and trust in reporting.
• Support recurring pipeline, forecast, and funnel reporting; identify trends in stage movement, aging, coverage, and conversion.
• Build account lists, market maps, and research briefs that help sales teams prioritize prospects and whitespace opportunities.
• Document and improve sales processes, including lead routing, handoffs, opportunity stages, and follow-up workflows.
• Coordinate cross-functional Sales Operations initiatives by tracking milestones, owners, risks, and next steps.
• Create practical dashboards, analysis, playbooks, and enablement materials for sales and leadership stakeholders.
• Identify repetitive work and help evaluate automation or AI-enabled ways to improve speed, consistency, and quality.

What You'll Bring

• You must have completed at least two years of undergraduate degree in business, economics, analytics, marketing, operations, engineering, or a related field. Candidates who are currently pursuing or have completed a bachelor’s, master’s, or MBA degree are eligible.
• Strong analytical, organizational, and problem-solving skills, with an ability to work carefully with data and details.
• Curiosity about how sales organizations operate and a willingness to ask questions, investigate problems, and learn new tools.
• Clear written and verbal communication skills, including the ability to turn analysis into a concise recommendation.
• Comfort managing multiple workstreams in a fast-moving and sometimes ambiguous environment.
• Experience with spreadsheets, CRM systems, reporting tools, or process documentation is helpful but not required.
• HubSpot Admin experience is a plus.

What Else You Should Know

This internship is a full-time position, in-person at our South San Francisco office. We will host our Summer 2027 interns from (May/June - August/September). Zipline is unable to sponsor work visas for applicants to this position.

The hourly rate for this internship is $40 per hour. Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits, where applicable and subject to local requirements.

Candidates are limited to three (3) applications within a 30-day period.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.