Deskside Support Technician
US$51,000 – US$63,500 / yr base salary
Posted 4 Sep 2026
Advertised as “Deskside Support Technician: On-site in Waltham, MA”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
| Base salary | US$51,000 – US$63,500 / yr |
|---|
Field of studyComputer Science, Information Technology (or related)
Study levelAssociate degree
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
We have an opening for a Desktop Support Technician to join our End-User Support team and provide hands-on IT support for employees in our Waltham office. You’ll troubleshoot Windows and Mac devices, support endpoint management and user accounts, deploy and refresh hardware, assist with A/V and company events, and resolve a wide range of day-to-day technical issues.
This is a great opportunity for someone with a few years of corporate IT support experience who enjoys solving problems, working directly with employees, and taking ownership of issues from start to finish.
This role is onsite 5 days a week at our Waltham, MA office on Winter Street, with occasional onsite support at our Boston office a few days per month.
What You'll Do:
As a Deskside Technician, you will be a primary point of contact for end-user support, focusing on delivering solutions that maintain organizational productivity. Your responsibilities will include:
Tier 1/2 Service Delivery
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- Advanced Troubleshooting: Handle Tier 1 and escalated, complex Tier 2 technical issues and minimize escalation to Tier 3 (system/network administrators) through deep root-cause analysis.
- SLA & Queue Management: Manage your personal ticket queue effectively, prioritizing requests to consistently meet or exceed team SLAs while maintaining a laser focus on service excellence.
- Event and Meeting Ownership: Own and coordinate setup and troubleshooting for Audio Visual (A/V) and streaming needs during All-Hands meetings and other corporate events as required.
- Onsite & Remote Assistance: Provide both on-site and remote support to employees, ensuring a consistent and positive support experience for everyone.
Systems Management & Operations
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- Endpoint Management & OS Support: Utilize modern endpoint management platforms (e.g., Intune, Jamf) to configure, secure, deploy, and troubleshoot PC and Mac computers (Windows & macOS).