Deskside Support Technician

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are looking for a motivated technical professional to join our team as a Deskside Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment.

Salary: $40,000.00 - $45,000.00

What You'll Do: 

• Provide hands-on technical support to all staff and administrators
• Monitor and follow up calls in ticketing queue
• Provide support for hardware/software issues in-person
• Follow up to closed tickets to ensure customer satisfaction
• Provide resolution and assistance to issues related to the network migration
• Network access troubleshooting and repair including Wireless
• Confirm printer access
• Confirm shared storage access
• Confirm application access
• Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
• Log and update all calls into Ticketing System
• Focus on Customer Satisfaction
• Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users
• Ability to overcome situations where the end-user may be nervous, unhappy or angry
• Perform other job-related duties as assigned

What You Bring:

• A+ certification
• 1-2 years’ experience in hardware and software support
• Dell / Lenovo certifications
• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems: Windows 7 & 10
• Ability to troubleshoot hardware and software problems