IT Manager

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Location: Onsite – San Antonio, Texas

Reports To: Director of Regional IT Support

Position Summary

We are seeking an experienced and strategic IT Manager to provide leadership for our technology operations at our new San Antonio, Texas manufacturing facility. In this role, you will lead the on-site IT team, own IT strategy and execution for the San Antonio location, and ensure the delivery of reliable, secure, and scalable technology services that advance business objectives.

This position requires deep technical expertise, strong people leadership, and business acumen to drive site-level IT operations while contributing to global IT strategy. The IT Manager will act as a key advisor to San Antonio business leaders and an active voice within the broader IT leadership team.

Key Responsibilities

• Lead, develop, and mentor IT Support Leads and individual contributors at the San Antonio facility, fostering a high-performance culture of collaboration, accountability, and continuous improvement.
• Oversee all site IT operations, including local infrastructure, end-user support, systems administration, and security.
• Serve as the senior escalation point for complex technical issues and critical incidents at the San Antonio site, ensuring swift resolution and root cause analysis to prevent recurrence.
• Develop and manage the site IT budget, ensuring cost-effective resource allocation and vendor management.
• Build trusted partnerships with senior business leaders at the San Antonio facility to align technology investments with strategic priorities and drive measurable business outcomes.
• Ensure compliance with corporate IT policies, security standards, and regulatory requirements at the San Antonio site.
• Drive site IT projects from planning through implementation, coordinating with global IT teams as needed.
• Establish and monitor key performance indicators (KPIs) to measure service delivery, team performance, and operational efficiency.
• Manage relationships with local vendors, service providers, and contractors.
• Oversee hardware and software lifecycle management, including procurement, deployment, and retirement.