Outbound Team Lead

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Job Overview
The Outbound Team Lead manages the pick, pack, and dispatch process at Jumia's fulfillment center, ensuring packing materials are used efficiently, outbound KPIs are met, and orders are shipped accurately and on time, while leading and developing the outbound team.

What You Will Be Doing

• Manage the usage of packing materials and ensure usage matches dispatched orders.
• Create and develop packaging guidelines for each category of items.
• Manage weekly cycle counts for packing materials, minimizing waste.
• Manage same-day delivery coordination with the inventory team to ensure 100% of orders are shipped.
• Plan capacity in line with weekly volume projections and manage the projection, utilization, and storage of packaging materials.
• Confirm all shipping and picking deadlines and priority cut-off times are consistently met.
• Achieve 100% of outbound KPIs; monitor KPIs to track success and recurring problems.
• Track and maintain productivity standards for each associate, ensuring special instructions are followed and appropriate picking/packing methods are used.
• Control miss-shipments and backorders, locating missing products as needed.
• Audit outbound products, and shipment accuracy.
• Audit all investigation cases and ensure they do not exceed SLA.
• Audit team attendance, and working performance
• Update the team schedule weekly to match expected order volume.
• Provide constructive insight and feedback to management when targets are not reached, and daily reporting on output.

What We Are Looking For