Program Management Director

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

Coupang Taiwan is looking for a highly technical Program Management leader to reimagine catalog quality and catalog operations through AI and LLM-powered solutions.

This role sits at the intersection of Program Management, Product Management, Data, and AI. The successful candidate will lead the design and implementation of scalable workflows that automatically identify, evaluate, and resolve catalog quality issues across millions of product listings.

Unlike traditional program management roles, this position requires a hands-on builder mindset. The ideal candidate is comfortable leveraging LLMs, designing data pipelines, creating MVPs with small teams, and rapidly scaling successful solutions across the organization.

What You Will Do 

• Lead strategic initiatives focused on catalog quality and catalog upgrades at scale
• Identify catalog defects, quality issues, and customer experience gaps through deep data analysis
• Define gold standards for product titles, attributes, images, and catalog content
• Design and implement LLM-powered workflows to detect and resolve catalog issues automatically
• Build and validate MVP solutions using AI tools and small cross-functional teams
• Establish evaluation frameworks for prompt engineering and LLM output quality
• Partner with Product, Engineering, Analytics, Business, and Operations teams to scale successful solutions
• Conduct experimentation and A/B testing to improve search relevance and conversion metrics
• Drive end-to-end ownership from problem identification through implementation and business impact measurement

Basic Qualifications  

• 10+ years of experience in Program Management, Product Management, Product Operations, Data Products, or related areas
• Demonstrated experience applying LLMs and AI technologies to solve real-world business problems
• Hands-on experience designing workflows, automation solutions, or data pipelines
• Strong analytical skills with the ability to dive deep into data and identify root causes
• Ability to independently build MVPs and rapidly iterate solutions
• Strong stakeholder management and cross-functional leadership skills

Preferred Qualifications 

• Experience in catalog management, catalog products, search, recommendation, marketplace, or e-commerce platforms
• Product Management experience in a large-scale technology company
• Experience with prompt engineering, LLM evaluation frameworks, and AI product development
• Background from Amazon, Uber, Airbnb, Agoda, or similar technology companies
• Experience working with large-scale datasets and consumer-facing products

Recruitment Process and Others  

Recruitment Process  

• Application Review - Recruiter Screening Call - Job Fit Interview - Focus Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​