Field Quality Engineer

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Hardware Engineering is an innovative and collaborative group of electrical, mechanical, reliability, software and vehicle engineers. We design, build, and perfect the products which are the eyes and ears of Waymo's autonomous driving technology, and integrate those products into vehicle platforms. We're seeking curious and talented teammates to keep us moving in the right direction.

This role follows a hybrid work schedule and reports to the hardware field quality lead.

You will:

• Champion field quality initiatives, collaborating with Engineering, Manufacturing, Supply Chain, Software, and Operations teams to enhance product quality and reliability throughout the product lifecycle.
• Analyze fleet data to proactively identify emerging quality trends and systemic risks.
• Lead cross-functional root cause analysis, containment, and resolution for complex field issues, ensuring corrective actions prevent recurrence.
• Develop scalable field quality processes, tools, and automation to effectively identify, triage, and mitigate field failures.
• Define quality coverage requirements and implement validation methods to ensure corrective actions are effective in the field.
• Establish a structured feedback system where data and lessons learned continuously improve designs, diagnostics, and operational playbooks.

You have:

• A Bachelor’s degree in an Engineering discipline.
• 8 years of experience in electro-mechanical product development.
• Experience in a quality, reliability, or similar engineering role.
• Experience in data analysis, reporting, and dashboard creation using tools such as Python, SQL, JMP, or Tableau.
• Strong knowledge and practical application of core quality and reliability methodologies and tools (e.g., 8D DMAIC, Kepner-Tragoe, FMEA, MSA, SPC, DOE). non highlighted- other problem solving tools
• Proven ability to lead cross-functional teams, coupled with excellent communication and problem-solving skills.