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Retention Strategist at Paired — BranchFactor

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Retention Strategist

Paired · Mexico · Full-time

Posted 15 Oct 2026

Advertised as “Retention Strategist for Marketing Agency (US-Based, Remote)”

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BranchFactor Summary

The original posting with the fluff stripped out

Management level: Individual contributor
Employment: Remote
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

Email MarketingLifecycle MarketingRetention Marketing

Useful technologies

HubSpotKlaviyoMailchimpPostScriptShopifyTapcart

Original posting

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

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Our client is a Klaviyo Master Elite retention and lifecycle marketing agency for DTC/ecommerce brands. Founded by Joshua Chin in 2017, the agency has grown to 80+ team members and served 500+ clients, generating $400M+ in attributable revenue through email, SMS, and push notification campaigns. They are also partners with HubSpot, Mailchimp, Shopify, Postscript, and Tapcart. HQ in Singapore with an office in Sydney, Australia. Clutch Top 15 Email Marketing Company (2026). Website: https://chronos.agency

Responsibilities

Manage client relationships and serve as primary point of contact
Troubleshoot client issues and provide technical guidance
Execute retention/email marketing strategies
Work within pod-based team structure, hitting monthly performance targets

Requirements

Hands-on Klaviyo experience (non-negotiable)
Shopify platform familiarity
Retention/email marketing background
Ability to hit the ground running — technical proficiency essential, not just strategic
Fluent English (accent acceptable; professional, client-facing communication standard required)
Latin America or South Africa preferred
Must have strong US timezone overlap

Benefits

Fully remote.
Competitive Salary

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Sourced from workable · original listing