IT Support Engineer

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows and Mac, and support meetings and events across our offices. We're looking for someone who is technical, resourceful, and comfortable working in a distributed team whilecommunicating with a variety of users. You will report to the Sr. Manager, IT & AV Services.

KEY RESPONSIBILITIES:

• Provide onsite and remote technical support across hardware,software, and account access requests via Slack, walk-ups, and ServiceNow tickets
• Support hybrid meeting environments across conference rooms and event spaces,ensuring seamless experiences for both in-person and remote participants
• Manage, maintain, and troubleshoot Windows, Mac, and mobile devices, along with general site equipment
• Manage our ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette
• Manage the full employee device lifecycle such as provisioning, deployment, offboarding,and e-waste for Windows, Mac, and mobile devices
• Assist with user onboarding and offboarding processes
• Administer and support core SaaS tools including Okta, Google Workspace and Slack
• Follow documented processes and standard operating procedures (SOPs) for all supporttasks
• Use asset tracking systems to manage device records, check-ins/outs, and stock levels
• Perform regular checks and basic troubleshooting of AV equipment (displays,microphones, cameras).
• Set up and tear down conference room tech for meetings or events
• Create and maintain documentation including runbooks and SOPs in our knowledge base

ESSENTIAL CRITERIA:

• 3+ years experience working in an IT Support role
• Broad knowledge of macOS and Windows devices in an enterprise environment, with the ability to perform advanced troubleshooting
• Experience with Google Workspace Administration