AV Engineer

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

EOS is looking for an experienced technical AV Engineer specializing in AV design, break-fix and event support of a global Multimedia Audio Visual environment. Your role will be pivotal as a crucial member of a high-performing team dedicated to managing and delivering day-to-day AV support requirements for our client’s global AV operation.

KEY RESPONSIBILITIES:

The successful candidate will have a proven track record delivering effective and efficient customer results, designing, and using key metrics to enable decision making that will further company growth and client satisfaction.

Event Support 

• Site identification and setup
• Equipment testing and sign off
• Event kick-off
• Training where required
• Management of the event
• Event Teardown
• Any associated follow up items that might be required

Break/Fix Activities

• Work closely with Operations team responsible for providing first and second level IT support
• Ticket management for incoming or ongoing incidents
• Troubleshooting AV/VC equipment in all relevant locations
• Escalate in accordance with Netflix procedures
• Assist with any root cause analysis procedures
• Participate in problem management activities
• Support approved changes, as required
• Room Design for standard and unique spaces

Design Support

• EOS Engineer will support the customers teams by assisting with design related input. This input could be in the form of information around the operation of the existing environment, product recommendations, testing, or site-specific needs.
• Meet with architects and interior designers to ensure AV Design and Technology guidelines are met