IT Support Engineer

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: The IT Support Engineer will support, monitor, and maintain a wide array of AV conferencing and network solutions across a global customer base. This includes hands-on work with modern AV control systems, audio DSP platforms, and enterprise collaboration technologies. The role is an ideal opportunity to have a real impact on the continued growth of the business.

KEY RESPONSIBILITIES:

• Provide first-line contact to clients via phone, email, and remote VPN access.
• Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults. 
• Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments.
• Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions.
• Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices. 
• Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.
• Maintain infrastructure resilience, backup, and recovery.
• Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs.
• Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.
• Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans. 
• Identify and develop opportunities for continuous improvement across IT and AV environments.

ESSENTIAL CRITERIA:

• Experience in an IT Engineer/Technician role with exposure to AV environments. 
• Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.). 
• Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.