Operations Lead
Posted 26 Aug 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8–10 yrs
- Management level
- People management
- Employment
- On-Site
No salary listed for this role.
Field of studyBusiness, Logistics, Operations, Purchasing, Supply Chain Management (or related)
Study levelBachelor's
CertificationsCIPS, APICS, CSCP, Lean Six Sigma, Project Management Professional
Our Company
EOS IT Solutions is a global technology and logistics company that delivers innovative, customer-focused solutions to some of the world's leading organisations. We are committed to operational excellence, collaboration, continuous improvement, and creating an environment where our people can thrive and grow.
Reports To
Sales and Procurement Operations Lead, APAC and UK
Role Summary
The Operations Lead, APAC leads regional quoting, procurement, and order management activities from Singapore, driving operational excellence, customer satisfaction, supplier performance, compliance, and continuous improvement across the region. The successful candidate will work closely with Sales, Sales Support, Finance, Trade Compliance, Partner Management, Vendors and Distributors, PMO, and Customer Service teams to improve fulfilment performance and support continued growth across APAC.
Key Responsibilities
Team Leadership
- Lead, coach, and develop the Sales & Procurement Operations and Order Management teams.
- Manage team performance, resourcing requirements, escalations, and alignment with global headquarters.
- Conduct regular operational reviews and synchronisation meetings with HQ and US operations teams to support global opportunities and strategic initiatives.
Sales and Procurement Management
- Lead quoting, procurement, sourcing, and supplier performance management activities.
- Ensure accuracy, responsiveness, compliance, and effective issue resolution across operational processes.
- Partner with cross-functional stakeholders to coordinate complex opportunities and business requirements.
- Collaborate with Partner Management, Trade Compliance, Logistics, and Finance teams to support successful execution.
Order Management
- Lead timely and accurate order execution from purchase order receipt through invoicing.
- Provide regular order status updates and support the resolution of customer issues.
- Identify and remove operational bottlenecks to improve service delivery.
- Monitor order backlog and implement actions to improve fulfilment speed and efficiency.
- Coordinate with Trade Compliance, Logistics, Warehouse, PMO, and Finance teams to ensure smooth and on-time delivery.
Process Improvement, Governance and Reporting
- Drive continuous process improvement initiatives across APAC operations functions.
- Maintain standard operating procedures, internal controls, and policy compliance requirements.