Account Manager

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Role

As our Account Manager, Employee Benefits, you’ll be the day-to-day partner for the employers, brokers, corporate sponsors, and animal shelter organizations that offer Fetch as part of their benefits package.

In this role, you will lead client onboarding, support enrollment, and drive participation and retention across your book of business. You’ll also play a key role in our shelter channel by supporting our current shelter partners and helping turn their corporate donor networks into new employer relationships. You’ll also support our direct-to-corporate efforts, engaging employers directly to generate new business and leads. Working closely with our Business Development team, you’ll turn new partnerships into long-term, growing relationships that keep Fetch top of mind with employees and their pets.

You will be the go-to resource for HR teams, benefits administrators, brokers, and shelter partners, ensuring a seamless experience from implementation through renewal.

Key Responsibilities

• Manage a portfolio of employer, broker, and animal shelter partner accounts, serving as the primary point of contact for day-to-day needs
• Serve as a dedicated contact for our current animal shelter partners, supporting benefit rollouts for shelter staff and strengthening long-term relationships
• Work with shelter partners to identify and engage their corporate donors as prospective employer clients, and pass qualified leads to Business Development
• Support onboarding and enrollment for corporate donor organizations that join Fetch through shelter partnerships
• Support direct-to-corporate outreach by engaging HR and benefits leaders at prospective employers and passing qualified leads to Business Development
• Identify referral and expansion opportunities within existing employer accounts and their industry networks
• Lead onboarding and implementation for new clients in partnership with Business Development, including account setup, integrations, and enrollment readiness
• Support open enrollment periods through employee communications, webinars, virtual and in-person benefits fairs, and enrollment platform coordination
• Drive employee participation and adoption through targeted engagement campaigns and ongoing education
• Own retention and renewal for assigned accounts, proactively identifying risks and opportunities
• Identify upsell and expansion opportunities within existing accounts and share them with Business Development
• Conduct product training and education for HR teams, benefits administrators, brokers, and shelter partners
• Coordinate with internal teams (Claims, Customer Experience, Marketing, Operations) to resolve client issues quickly and professionally
• Maintain accurate account records, including contacts, communications, enrollment data, donor leads, and account health
• Prepare and present account reviews with participation trends, feedback, and recommendations
• Help develop and refine onboarding materials, enrollment guides, and client-facing collateral with Marketing/Creative
• Support responses to RFIs and RFPs as needed
• Travel as needed for client meetings, shelter partner visits, enrollment events, and select industry events
• Stay informed on voluntary benefits trends, enrollment platforms, and the pet insurance landscape

Your Skills & Experience

• 3+ years of account management, client success, or implementation experience in voluntary benefits, employee benefits, or ancillary insurance; pet insurance experience is a strong plus
• Active Property & Casualty (P&C) license required
• Experience with nonprofit, animal welfare, or community partnerships is a plus
• Working knowledge of VB enrollment processes, benefits administration platforms, and HR benefits cycles
• Experience working with brokers, HR teams, and benefits administrators
• Comfortable engaging HR and benefits decision-makers directly, outside of the broker channel
• Proven ability to drive retention and participation across a book of business
• Strong organizational skills, with the ability to manage multiple accounts and deadlines at the same time
• Comfortable with CRM tools and using data to track account health and inform recommendations
• Excellent verbal, written, and presentation skills
• Customer-first mindset with strong problem-solving skills
• Self-motivated and effective working in a fully remote environment
• Bachelor’s degree in business, communications, or related field (or equivalent experience)
• Willingness to travel as needed

Why Join Fetch

• Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
• Enjoy working from our FiDi Manhattan office, with flexibility for remote or hybrid work (2- 3 days in the office per week)
• When in office, enjoy complimentary lunch daily
• Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Compensation

• The pay range for this position is $70,000 - $80,000 on a full-time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. 

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available 
• Highly competitive 401(k) matching 
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like Social Security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

Read our Privacy Notice for California Residents

Pay Range$70,000—$80,000 USD

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

Read our Privacy Notice for California Residents