Account Manager

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Creative & Media team based in Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients like Netflix, Canva, Holland Casino, Philips & Univé. 

JOB PURPOSE

As an Account Manager within our Creative team, you are responsible for building and maintaining strong, trusted relationships with our clients and for managing the day-to-day client relationship across projects and ongoing work.

You will be the key point of contact for your clients, ensuring clear communication, alignment and a positive client experience. You will work closely with our Creative, Design, Strategy and other specialist teams to make sure client needs are understood and translated into high-quality work.

KEY RESPONSIBILITIES

• Build and maintain strong, long-term working relationships with key clients.
• Act as a day-to-day point of contact for clients, managing communication, expectations and follow-up across projects and ongoing activities.
• Develop a strong understanding of the client’s business, brand, objectives, audiences and challenges, and ensure this context is reflected in the work we deliver.
• Organise and lead regular client meetings, calls, planning sessions, briefings and project check-ins.
• Translate client needs and requests into clear briefs and actionable next steps for internal teams.
• Work closely with Creative, Design, Strategy and other specialist teams to ensure work meets client expectations and objectives.
• Ensure projects are delivered on time, within scope and according to agreed budgets.
• Proactively identify opportunities to improve the client relationship, ways of working and the quality of our output.
• Support Account Directors with account planning and, as you develop in the role, take increasing ownership of client and account responsibilities.
• Contribute to identifying opportunities for further work within existing client relationships, in collaboration with Account Directors and relevant specialists.

WHAT WE ARE LOOKING FOR

• 4–6 years of experience in an Account Management role within a creative, digital or advertising agency environment.
• Strong experience managing day-to-day client relationships and multiple projects simultaneously.
• Excellent communication and relationship-building skills, with the ability to build trust with clients and internal teams.
• A good understanding of creative and digital marketing processes and the ability to work effectively with Creative and Design teams.
• Strong organisational and project management skills, with a proactive and structured approach to managing accounts and projects.
• The ability to understand client needs, manage expectations and turn feedback into clear actions for the team.
• Commercial awareness and an interest in developing existing client relationships, without needing to be a dedicated new-business or sales profile.
• Ambitious, collaborative and results-oriented, with a willingness to take on increasing responsibility.
• Native-level Dutch and fluent English, both written and spoken.

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office in Amsterdam) and the opportunity to work from abroad for 13 weeks a year. 
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card. 
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.