Workplace Experience Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

At Klaviyo, we’re Built Different: a company of builders who take ownership, operate with candor, and believe we’re 1% done. That mindset extends to how we think about our workplaces. They’re not spaces to manage; they’re experiences to design.

We’re seeking a Manager, Workplace Experience to lead Workplace Experience operations across Klaviyo’s international office portfolio, including Dublin, London, Paris, Munich, Sydney, and Singapore, while scaling future EMEA growth.

Based in Dublin, this role will oversee a distributed Workplace Experience team supporting office operations, employee experience, real estate, workplace programs, and regional expansion across multiple countries and time zones. This leader will partner closely with the Head of Communications, Workplace & Experiences, the US Workplace Experience Manager, and Real Estate leadership to shape Klaviyo’s global workplace strategy, including lease management, portfolio planning, and new office build-outs.

The ideal candidate is an experienced people leader who combines operational excellence with a genuine passion for creating environments where people thrive. You think in systems, lead with empathy, and hold a high bar for your team, vendors, and workplace experience. You’re energized by building scalable programs, navigating ambiguity, and creating workplaces that help teams do their best work.

How You’ll Make a Difference

• Lead, hire, coach, and develop the international Workplace Experience team supporting Klaviyo offices across EMEA.
• Own Workplace Experience operations across Klaviyo’s international office portfolio, balancing consistency, scalability, and local market needs across multiple countries, vendors, and regulatory environments.
• Partner on the evolution of Klaviyo’s global workplace experience strategy while driving operational excellence across the international office portfolio.
• Act as the on-the-ground Workplace Experience and Real Estate partner for the continued evolution of Klaviyo’s EMEA region, supporting lease management, buildout execution, employee readiness, workplace operations, and change management efforts in partnership with Real Estate and cross-functional teams.
• Lead regional real estate initiatives, including evaluating new office locations, supporting site selection and deal processes, managing leases and landlord relationships, and helping launch new workplaces that reflect Klaviyo’s culture and standards.
• Serve as a strategic partner to Workplace Experience leadership and cross-functional stakeholders, using employee feedback, utilization data, and operational insights to shape workplace investment, office design, and programming decisions.
• Build a culture of continuous improvement by identifying operational gaps, diagnosing root causes, and implementing scalable solutions across offices and workflows.
• Partner closely with Employee Experience and Internal Communications teams to support thoughtful, high-quality in-office programming, cultural initiatives, and employee events across regions.
• Lead vendor management across the international portfolio, including sourcing, contract negotiation, performance management, and strategic vendor partnerships.
• Partner on workplace planning and space utilization strategy using tools like OfficeSpace, leveraging data and employee feedback to inform workplace decisions and future growth planning.
• Drive workplace technology improvements in partnership with Global IT, evaluating tools and systems that improve the employee experience across conference rooms, desk booking, digital signage, visitor management, and office operations.
• Help evolve workplace policies, procedures, and safety standards to ensure consistency, scalability, and local compliance across EMEA offices.
• Partner with New Hire Success and local office teams to deliver a thoughtful and consistent onboarding experience for employees joining across international offices.
• Establish operational standards and accountability mechanisms that ensure every Klaviyo office reflects the quality of our brand and employee experience expectations.
• Oversee workplace operations across office services, supplies, food & beverage, and employee amenities with a focus on quality, efficiency, and scalability.
• Lead complex, cross-functional workplace and real estate projects including office launches, build-outs, moves, reconfigurations, lease-related projects, and operational improvement initiatives across multiple regions and time zones.

Who You Are

• 7–10+ years of progressive experience in workplace experience, office operations, hospitality, facilities management, or related operational leadership roles, including experience managing and developing teams in fast-growing environments.
• An experienced people leader who builds high-performing teams through clear expectations, coaching, accountability, and strong operational partnership.
• A systems thinker who operates comfortably at both the strategic and tactical level. You can zoom out to improve long-term operating models while staying close to day-to-day workplace execution.
• Strong operational expertise across workplace management, real estate and lease administration, build-outs and office launches, vendor operations, workplace technology, employee experience programming, and regional office management.
• Experience operating across multiple offices, countries, or regions with an understanding of how to balance global consistency with local market needs.
• Exceptional communicator who builds trust and collaborates effectively across leadership teams, vendors, and cross-functional partners.
• Strong project and program management instincts with the ability to manage build-outs and complex real estate projects, navigate ambiguity, and drive execution across stakeholders and time zones.
• Proficiency with GSuite and Slack required. Experience with workplace management platforms such as OfficeSpace, Freshworks, or similar tools strongly preferred.
• Comfortable operating with high autonomy in a fast-growing environment while balancing strategic thinking with hands-on execution.
• Outgoing, personable, and polished, with a hospitality-minded approach to workplace experience and team leadership.
• This is a highly collaborative, primarily onsite role based in Dublin, with flexibility required to support workplace programming, office operations, and coordination across international time zones.
• Ability to lift 20+ lb

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 

Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.

Base Pay Range in Local Currency:€80.000—€120.000 EUR

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

_By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
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Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).