Sales Operation Planning Specialist

About SK hynix America:

At SK hynix America, we are at the forefront of semiconductor innovation. As a global leader in HBM, DRAM, and NAND flash technologies, we develop the advanced memory solutions powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of our journey. Here, you will be part of a collaborative team pioneering the next generation of memory technologies, expanding our market footprint, and defining the future of computing.

Work Model: Onsite

Job Type: 18- Months Contract 

Note: Relocation support is not available for this position. 

Job Summary:

We are seeking a detail-oriented Sales Operations & Planning Specialist to manage the end-to-end order fulfillment process and supply chain coordination. This role is crucial in connecting the SK Hynix America team, HQ, and customers. The ideal candidate will ensure smooth logistics, precise data analysis, and efficient communication to support our semiconductor business growth.

Key Responsibilities:

• Order management from entering the order in SAP to final shipment.
• Deliver order creation, RMA, sample distribution, Sales analysis, and direct interaction with customers for order acknowledgement and delivery schedule 
• Maintain communications with HQ to delivery management through the complete logistical cycle from factory to customer
• Coordinate with corporate headquarters to ensure materials are provided according to schedules
• Work closely with Sales Account Managers, Accounting, and Logistics.
• Work closely with Operation Managers for product planning and order management
• Provide input to management, marketing and sales on current product support from HQ, backlog issues, and other potential schedule issues
• Data consolidation and analysis including but not limit to customer forecast, monthly sales tracking, order backlog, and other sales-related generation
• Secure customer data to open new accounts or to increase credit limits
• Maintain open line of communication with customers to ensure product requirements are met in a timely manner
• Hub reconciliation
• Ad hoc and interval reporting on business progress
• Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner

Qualification: