Manager, Ticket Sales and Service

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

**Job Summary
**The Manager, Ticket Sales is responsible for leading the LA Galaxy's season ticket sales team, with a focus on driving new revenue and enhancing client satisfaction. This role oversees daily operations, recruits and develops sales staff, and implements strategic initiatives for full-season, partial-plan, and individual ticket sales. Additional responsibilities include cross-selling and upselling, managing account touchpoints, improving operational efficiencies, overseeing debt collection, and collaborating with leadership to align sales goals through business analysis and strategic planning.

**Essential Functions
**

• Provide daily management, coaching, and direction to Account Executives to ensure achievement of weekly, monthly, and annual sales and service goals, including activity expectations.
• Oversee the daily management and development of sales representatives through on-the-job training, coaching, and performance monitoring. Ensure accountability for goals and KPIs, foster a collaborative team environment, and lead hiring, performance evaluations, and disciplinary actions in coordination with Human Resources.
• Conduct regular team and individual meetings with representatives in conjunction with the Vice President, Ticket Sales & Service and Director of Premium Sales and Service.
• Oversee ticket sales debt management to ensure timely payments, approve new ticket sales submissions to support order completion and customization, and manage lead distribution in coordination with the CRM Manager and third-party tools to ensure prompt and effective prospect outreach.
• Develop and implement processes to maximize new business opportunities from the current client base by fostering a sales-driven team culture aligned with overall sales goals.
• Work cross-functionally with other departments to develop, plan, and execute ticket sales initiatives. Continuously analyze the effectiveness of these initiatives to optimize and enhance future offerings.
• Partner with leadership to develop the annual season ticket business strategy, including the sales cycle timeline, upgrade approach, product development, benefit ideation, and goal-setting.
• Collaborate with Galaxy sales leadership and the analytics team to monitor sales reports, identify trends, and develop forecasts to inform strategy and decision-making.
• May Execute seasonal Full Season campaigns in coordination with marketing, ticket operations, and database marketing.

Required Qualifications

• BA/BS Degree (4-year)- In a related field
• 4-6 years Related work experience
• Experience managing a ticket sales budget for year-round events
• Proven track record of season ticket sales and service success in professional sports
• High level understanding of Dynamics and Back Office
• Ability to work cross-functionally with various team members and departments
• Highly motivated, naturally proactive, collaborative mind-set, with a positive attitude
• Exemplary self-discipline, professionalism, pride and work ethic
• Outstanding listening, written, and verbal communication skills
• Committed to personal integrity and team oriented
• Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress
• Excellent organizational and time management skills
• Ability to see ideas through to successful execution
• Flexible hours required: working evenings/nights, weekends and holidays
• Bilingual in Spanish is a plus preferred
• Knowledge of soccer/ MLS and or Venue operations is a plus preferred

Payscale: $73,266.00- $80,000.00

Bonus:  This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.