Product Manager

Our Mission

Healthie is an AI-Native, ONC Certified EHR for modern outpatient healthcare. 

Healthie is proud to power clinically excellent healthcare for over 40,000 providers who deliver clinically excellent healthcare - longitudinal and collaboratively, with patient and provider experiences at the center. Both healthcare and technology are undergoing unparalleled industry innovation, and it’s incredible to see the momentum - from consumers, from providers, and from reimbursement for this type of healthcare - grow exponentially. 

We provide the powerful infrastructure every care delivery organization needs. On the surface this includes EHR, Scheduling, Engagement, Billing, Data, and much more. Underneath the iceberg are thousands of configurations, settings, widgets, automations, and limitless capabilities because we are an API-first platform. Our fully brandable platform makes it easy for clinics and organizations of any size to scale and never reach a limit. 

Today, over 3 billion API calls are made to Healthie every month, as thousands of organizations who work with more than 21 million patients in total, rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from behavioral healthcare to complex chronic care management and personalized medicine.

We believe in the power of technology to improve access to healthcare and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, and always share our product roadmap publicly-  so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. We know that building an ONC-Certified EHR is a lifetime’s body of work, and we are here to build for our customers forever.

Learn more at https://www.gethealthie.com/

About the role

Healthie is hiring a Senior Product Manager to own billing, what patients and practices actually see: invoices, statements, balances, payments, and refunds, and the ledger truth underneath them.

Legacy EHRs were built to maximize what could be billed, and care bent around that. We are building the opposite: billing that serves care delivery, where every dollar can be explained to the practice that earned it and the patient asked to pay it. It is also where our customers feel the difference between software that records what happened and software that does the work. We are making a deliberate, funded bet here: a practice should be able to complete the entire financial life cycle of a visit, from confirming coverage before the patient arrives to collecting the final dollar, without ever leaving Healthie.

That bet is large enough that we have split it across two squads, along a line that will hold for many years. One owns the money we have to collect from insurers at scale. The other, this role, owns the money we control and have to explain to a human. Those turn out to be two different disciplines, and each deserves its own team.

You own the question "does everyone know what they owe, and can they act on it?" A patient should never receive a bill they cannot understand, and should be able to pay it in a couple of taps. A biller should reconcile an account in minutes and answer any question a patient asks on the phone without opening four screens. A practice owner should always know their cash position. None of that is reliably true today, anywhere in this market. Get it right and Healthie becomes the system practices run their money on, and every organization building on our API inherits that for free. It also unlocks the care models coming next, since episodes of care and value-based arrangements need a billing experience that can express them and nothing today does.

Delivering that vision also means building deep, trusted relationships with the third-party partners that power critical parts of the financial ecosystem, working with them not simply as vendors, but as strategic partners in what we build and where we go next.

This is a multi-year charter where the decisions you make in your first two quarters will still be load-bearing in five years.

Healthie sits at a rare intersection: a genuinely complex domain, an API-first platform with real technical depth, and customers who feel your decisions in their bank accounts. If you like problems where the details decide whether anyone trusts the number in front of them, and where getting the foundation right compounds for years, this is one of the best canvases in healthtech.

About you

This is a systems role, not a healthcare role. You do not need healthcare or revenue cycle experience; we will teach you the healthcare-specific parts. What we cannot teach is the instinct for how money-moving systems work and fail, so that is what we are hiring for.

• Experience. You have at least 5 years in product management, including 2 or more years owning billing, payments, ledger, or other systems where correctness has financial or regulatory consequences.
• Money-movement depth. You have shipped products that move or account for money: billing and invoicing, payments, ledgers, subscriptions, marketplace payouts, or accounting integrations. You know why a refund does not retroactively unpay an invoice, what reconciliation means in practice, and how to define a balance precisely enough that two people computing it always get the same number.
• Ownership and prioritization. You have owned a roadmap, not just a backlog. You can explain how you decided what came first, what you refused to do, and how you held that line when someone senior pushed. You get there from evidence, including time spent with the people who use the thing.
• Systems thinking. You instinctively look for edge cases and reason from first principles about how systems fail. You think in objects, states, and transitions rather than screens.
• Technical fluency. You read API documentation, reason about how systems behave, and can hold a design tradeoff conversation with a staff engineer without hand-waving. If you were never an engineer, you can still talk the talk.
• AI fluency. You use modern AI tools as a matter of course and are appropriately skeptical of them. You do not need to train models. You do need to be able to say where an agent was wrong and how you caught it.
• Decisiveness. You act on incomplete information. You state your assumption, choose, write down what would change your mind, and move.
• Sequencing. You have taken a foundational rewrite or migration and found the slices that delivered value before the whole thing was done.
• Communication. You explain complex concepts to technical and non-technical audiences alike, and you are comfortable defending a recommendation to executives and changing it when the argument is good.
• Alignment. Strong alignment with Healthie's core values and culture: Respect, Resilience, Reliability and no ego.

Bonus points if you have

• Healthcare billing exposure of any kind, for example patient responsibility, superbills, or working alongside a revenue cycle team.
• Built on or deep familiarity with modern payment infrastructure such as Stripe, Adyen, or Plaid, including the unglamorous parts: disputes, refunds, payouts, and reconciliation.
• Designed consumer-facing checkout, bill-pay, or statement experiences where clarity measurably moved collection rates.
• Worked with double-entry accounting concepts or built products that had to survive a finance team's audit.
• Built billing or payments products on an API or platform, where other companies inherit your correctness.

Details, details

• This is a full-time, hybrid position within our NYC office.
• U.S. work authorization is required, Healthie does not provide sponsorship.
• The salary for this position is a base between $150,000 - $180,000

Interview Process

• Quick chat with someone from our Talent team (15 min)
• Interview with Max, Director of Product (30 minutes) 
• Complete our Take Home Assignment (asynchronously, 90 to 120 minutes)
• Review Take Home Assignment with Micah (Director of Engineering), Marguerite (Senior Product Manager), & Rachel (Product Manager) (60 minutes)
• Interview with Cavan, Co-founder & CTO (15 minutes)
• Reference Checks

Learn more at gethealthie.com/careers.

Healthie is subject to HIPAA and other security and privacy frameworks, and this job entails training and conformance to expectations regarding security and compliance.

Healthie participates in e-verify.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.