Technical Support Engineer

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Senior Technical Support Engineer, you will be tasked with handling incoming customer cases submitted through the support portal, actively managing the inbound support queue, and providing real-time assistance via inbound customer chat. This role requires strong Linux and cybersecurity fundamentals along with working knowledge of cloud environments to troubleshoot and resolve customer issues efficiently while delivering a high-quality support experience.

This role requires working shift-based schedules to ensure coverage of the inbound queue and customer chat.

What Will You Do?

Primary responsibilities include:

• Monitor and respond to incoming customer cases submitted through the support portal within defined SLA targets.
• Log in to and actively manage the inbound support queue, picking up and triaging new cases as they arrive.
• Be available and responsive on inbound customer chat to provide real-time technical assistance and guidance.
• Troubleshoot and resolve technical issues across endpoint, cloud, and cybersecurity-related product areas.