Resident Manager

Resident Manager - Lanai Village Spring Valley, CA   Who we are:   At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.   About this role:

The Resident Manager supports the daily operations of an assigned property, ensuring that residents enjoy a safe, clean, and well-maintained community. This role manages leasing, resident relations, and financial and maintenance oversight in compliance with company policies and California housing laws. The Resident Manager serves as the on-site representative of Sunrise Management, promoting excellence in service, professionalism, and community care.

Hourly pay range: $16.90 - $20.00

• This position requires the ability to live on-site. 

What you’ll do includes, but not limited to:

Leadership & Team Support

• Model Sunrise Management’s values of integrity, accountability, and service excellence.
• Collaborate with maintenance and regional teams to ensure smooth property operations.
• Communicate clearly with leadership about property needs, resident issues, and operational challenges.
• Support a positive team culture built on respect, cooperation, and resident satisfaction.

Property & Operations Management

• Conduct regular inspections of units, amenities, and common areas to maintain cleanliness and safety.
• Coordinate maintenance work orders and ensure completion within 24–48 hours whenever possible.
• Oversee move-in and move-out inspections in compliance with California security deposit laws.
• Maintain accurate records of repairs, inspections, and vendor services.
• Ensure all operations comply with Fair Housing, ADA, and Cal/OSHA standards.

Financial Management

• Collect rents, issue receipts, and make timely bank deposits.
• Maintain accurate accounting records for rents, deposits, and fees.
• Monitor delinquent accounts and communicate with supervisors before taking legal action.
• Assist with budgeting and expense tracking to support the property’s financial goals.

Marketing & Leasing

• Promote available units through community outreach, signage, and digital platforms.
• Conduct property tours and present features and benefits to prospective residents.
• Complete leasing documentation accurately and in compliance with California Civil Code and Fair Housing laws.
• Maintain organized leasing and applicant records.

Resident Relations

• Provide courteous, professional responses to all resident inquiries and concerns.
• Foster a welcoming, inclusive environment that enhances resident satisfaction and retention.
• Coordinate community communication and support positive resident engagement.

Compliance & Risk Management

• Adhere to company policies, Fair Housing, ADA, and all applicable state and federal laws.
• Support Injury and Illness Prevention Programs (IIPP) and maintain safety awareness across the property.
• Ensure contractors and vendors meet insurance, licensing, and labor law requirements.

What you'll need:

• Minimum 2 years of property management or related experience required.
• Proficiency with Microsoft Office and property management software.
• Knowledge of California landlord–tenant laws and Fair Housing requirements.
• Strong communication and organizational skills.
• Bilingual in English and Spanish preferred.

Who you are:

• A confident, empathetic and dynamic team player.
• An exceptional communicator: written and verbal.
• A problem solver with sound judgement.
• A results-driven independent contributor who thrives on achievement.

What’s in it for you:

We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Flexible Hybrid Work Model – Our hybrid schedule supports work-life balance while keeping you connected and engaged.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed. 

Sunrise Management is an equal opportunity employer and a drug free workplace.  We celebrate diversity and are committed to creating an inclusive environment for all team members.