Engineer I, Total Product Support

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Job's mission

As a Senior Engineer I, Total Product Support(TPS) you will serve as the system-level technical expert for ASM’s next-generation Epitaxy (Epi) products, supporting new product introductions, customer evaluations, and high-volume manufacturing (HVM) deployments. Working closely with global engineering teams and key customers, you will drive equipment performance, maximize uptime, and ensure successful product adoption from development through production qualification. This is a highly collaborative role that combines technical expertise, customer engagement, and product ownership in a fast-paced semiconductor environment.

What you will be working on

• Act as the system-level expert for new Epi products, supporting product evaluations, installations, and HVM readiness.
• Collaborate closely with Hardware, Electrical, Controls, Process, and Software Engineering teams to provide field feedback and improve product performance.
• Support new product development by representing customer and service requirements, including design for serviceability and manufacturability.
• Lead critical field issue investigations, working with local and global teams to identify root causes and implement corrective actions.
• Own first-in-fab (Alpha/Beta) customer deployments, driving fab readiness, installation, start-up, and production qualification activities.
• Monitor tool performance and uptime, ensuring customer issues are addressed in a timely and effective manner.
• Develop and maintain service documentation, maintenance procedures, and best-known methods for preventive and corrective maintenance.
• Drive issue resolution during beta testing and HVM production phases, serving as the primary technical interface between customers and ASM.
• Define spare parts strategies and critical parts lists to support successful new product introductions.
• Prepare and deliver regular status updates, technical reports, and improvement plans for internal and customer stakeholders.
• Travel to customer sites globally to support product evaluations, installations, and escalations as required.

What we are looking for

• Bachelor’s degree in Engineering or a related technical discipline.
• Minimum 7 years of experience within the semiconductor equipment industry.
• Strong experience supporting Epitaxy (Epi) process equipment in a customer-facing, service, support, or engineering role.
• Solid understanding of semiconductor manufacturing processes and device fabrication.
• Proven ability to troubleshoot complex system-level issues and drive resolution across cross-functional teams.
• Strong communication and stakeholder management skills.
• Fluent Korean and business-level English communication skills.
• Willingness to travel internationally up to 25-40% depending on business and product needs.

What sets you apart

• Direct experience with ASM Epitaxy products or advanced deposition technologies.
• Experience supporting new product introductions (NPI), Alpha/Beta evaluations, or first-in-fab customer deployments.
• Knowledge of ALD, CVD, or Etch process equipment and related semiconductor applications.
• Strong project management and customer escalation management experience.
• Ability to lead cross-functional teams and influence technical decisions in a global environment.
• Experience supporting leading semiconductor manufacturers such as Samsung, SK hynix, TSMC, Micron, or other advanced logic/memory customers.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.