Support Engineer

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Key Responsibilities

[Support]

• Gather information to investigate reported issues, reproduce the problems, and create bug reports for customer site tools.
• Troubleshoot and resolve software issues, including embedded software for control systems for customer site tools.
  Able to triage mechanical, electrical, and software-related problems.
• Work with QA to add reproduced issues to regression testing.
• Travel to customer sites to support installation, training, and troubleshooting of ASM products.
• When investigating reported issues, coordinate with the account team and GPS group rather than communicating directly with the customer.

[QA]

• Test pre-release software as part of QA activities and create bug reports for any issues found.

• Promote business improvement using Global QA tools.

• Evaluate designed/developed software with simulator and the actual tool.

• Work with support to add reproduced issues to regression testing.

• Responsible for setting up and managing the in-house software test environment.

Key Requirements

• 3 years+ of experience as software QA tester.
• Experience with JIRA and TestRail.
• Ability to work across cultural barriers
• Programming experience in Pascal (Delphi), C or C++
• Language Requirements: Japanese: Business level ,English: Business level

Preferred Qualifications

• Experience in the semiconductor or FPD (Flat Panel Display) industry.
• Knowledge of semiconductor standards SEMI

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.