Support Engineer
US$3,100 / mth base salary
Posted 27 May 2026
Advertised as “Support Engineer (L2) — Developer Track | SaaS Startup”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- L2
- Expected experience
- 3–5 yrs
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$3,100 / mth |
|---|
About Offshore Launch:
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch?
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.
Your Role:
As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
- Membership in the Offshore Launch Slack workspace
- Bi-weekly All Team meetings
- Monthly reviews
Your job is to help the Client succeed.
Our job is to help you succeed.
About the Client:
We're hiring a technically sharp, fast-moving Support Engineer to join a growing SaaS platform in the nonprofit fundraising space. This is a hybrid support-and-development role — you'll own the morning support queue, resolve bugs independently, and progressively take on deeper technical work as you build codebase familiarity.
You'll be working directly alongside the technical co-founder. There is no senior engineer to escalate to, no large team to absorb tickets, and no hand-holding during onboarding. This role is for someone who thrives in exactly that environment.
Responsibilities:
- Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
- Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
- Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
- Shift into feature development and deeper technical work in the afternoons as ramp-up progresses