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We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
Responsible for the first-line (Level 1) review, triage, and disposition of fraud alerts and monitoring reports, as well as the investigation and disposition of fraud cases, to detect, prevent, and escalate fraudulent and unusual activity involving Pathward accounts, cards, and services, in accordance with the Enterprise Fraud Risk Management Program and applicable procedures. Analyzes customer and transactional activity across multiple monitoring populations, product types, and fraud typologies; conducts end-to-end case investigations; executes card actions to mitigate loss; and documents findings to a standard sufficient for regulatory, audit, and quality-assurance review. Performs the full range of Case Analyst investigative duties with the exception of Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) filings, which are referred to and completed by BSA/AML Operations. Refers potentially suspicious activity for SAR consideration and escalates matters warranting specialized handling.
What You Will Do:
Reviews and triages fraud alerts and monitoring reports across assigned populations (e.g., Velocity Foreign Non-Travel (VFNT), ACH Monitoring, Visa/MasterCard authorizations (VRM/FRM), Potential Fraud (Pfraud), CAMS, Multiple Address/Phone/SSN, Prohibited Countries, and closed-account reviews) to identify and detect unusual or potentially fraudulent activity.
Establishes the expected activity profile for the account and product, compares observed versus expected activity, and identifies patterns consistent with known fraud typologies.
Makes and documents a triage determination — resolve at review level, consolidate into an existing case, take immediate card action, or advance to full case investigation.
Conducts end-to-end fraud case investigations, gathering and analyzing account, transaction, device, and relationship data across systems to confirm or rule out fraud, quantify exposure, and reach a supported disposition.
Performs the full range of Case Analyst investigative duties — including case build-out, evidence gathering, narrative documentation, and case closure.
Prepares and refers SAR- and CTR-eligible activity, with supporting documentation, to BSA/AML Operations for filing consideration and completion.
Executes card actions (block, unblock, close, reissue) on Pathward Managed cards and submits Action Requests for Sponsorship cards through the established process, documenting the basis, date, and system used.
Documents all review activity, analysis, and dispositions in Actimize and applicable tracking spreadsheets, clearly and at the time the step is performed, to a standard understandable by a regulator, auditor, or QA reviewer.
Escalates SAR-eligible, immediate-attention, terrorist-financing, human-trafficking, or imminent-loss indicators same business day per the escalation procedures and prepares referral information for BSA/AML Operations.
Answers inbound and returns outbound calls related to fraud monitoring, card status, and cardholder verification, completing required after-call documentation.
Maintains service levels (SLAs), production, and quality standards for assigned workstreams in accordance with policies, procedures, and compliance requirements.
Other duties as assigned.
What You Will Need:
High School Diploma or equivalent.
Typically requires less than two years of related experience. Exposure to fraud, payments, banking operations, or customer service required.
Attention to detail and accuracy in transaction analysis and documentation.
Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
Strong written and verbal communication skills.
Self-sufficient and well organized with support; comfortable working across multiple systems and monitoring reports.
Foundational understanding of fraud red flags and typologies (e.g., account takeover, first-party fraud, card-not-present fraud) preferred.
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $17.25 hourly – $28 hourly
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
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Don’t have everything listed under qualifications? If you’re excited about this role but yourexperiences don’t match exactly to everything in the posting, we encourage you to applyanyway. You may be just the right candidate for this or other Pathward roles. Pathward isan equal employment opportunity employer and considers candidates for roles without regardto their race, sex, national origin, ethnicity, age, disability or any other category protected bylaw.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com
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Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.