Analyst, Quality Control

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Phoenix, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

The Senior Analyst, Quality Control performs independent quality review across BSA/AML & Sanctions Operations — alerts, cases, complex investigations, merchant acquiring, and sanctions dispositions. Using UAT-measured review times, the Senior Analyst executes the weekly QC sample, classifies findings against the error taxonomy, and provides objective, examiner-ready feedback that improves narrative and disposition quality without holding production disposition rights.

What You Will Do:

• Execute the weekly QC sample across alerts, cases, complex investigations, merchant acquiring, and sanctions dispositions.
• Assess each item against the five-element documentation baseline and the Knowledgeable Third-Party Standard.
• Classify findings using the error taxonomy (critical, significant, administrative) and document rationale clearly and consistently.
• Provide constructive, objective feedback to analysts and investigators; participate in monthly calibration sessions.
• Identify recurring quality themes and escalate to the QC Lead for thematic review and effective-challenge follow-up.
• Maintain QC working papers in the results repository; support audit and examination requests with evidence of review.
• Preserve independence — perform read-only review only, with no production disposition authority.

What You Will Need:

• Bachelor's degree preferred; equivalent work experience considered.
• CAMS preferred; if not held, expected to obtain within 12 months of hire.
• 5+ years of BSA/AML alert review, investigations, or QC/QA experience.