IT Support Engineer

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more. 

Role

Octus is looking for an IT Support Engineer (Fixed Term) to join our global IT team.

This is the bridge role between frontline support and engineering. You own the escalations nobody else can crack, and you fix the root cause so the ticket never comes back. Half the job is people: 900 colleagues across four regions who need their technology to just work. The other half is engineering: automating the setup, tightening our Intune and Jamf baselines and turning repeat tickets into permanent solutions.

You will not be handling password resets all day. You will not be architecting the global stack either. You sit in the middle, resolving hard problems and building the automation that keeps them solved.

What you will do

Escalations and end-user support

• Serve as the on-site technical owner for our Islamabad office, keeping the network, conference rooms, endpoint fleet and new hire setups running day to day, and escalating anything structural to Global IT.
• Own tier 2 and tier 3 escalations across macOS and Windows, from device and peripheral failures to identity and application issues.
• Troubleshoot escalated problems in Microsoft 365 (including Intune and Defender), Google Workspace, Zoom, Slack and the wider corporate application stack.
• Document every interaction, diagnostic path and resolution in Jira so the next person moves faster than you did.
• Spot the patterns in your ticket queue and propose the fix that removes the category of issue, not just the instance.

Device and endpoint management

• Manage and improve our Microsoft Intune environment for Windows and our Jamf Pro environment for macOS.