Sales Development Representative

About the Company:

KnowledgeCity has been a leader in the eLearning industry for over 18 years, offering studio-produced online training and an advanced Learning Management System (LMS). We deliver measurable results and robust ROI for our clients, earning a reputation for top-quality products and exceptional customer service. Our mission is to help companies worldwide achieve training goals and compliance standards with ease and efficiency, fostering growth and development within organizations.

Position Overview:

We are currently seeking an organized and results-driven Sales Development Representative to support our outbound sales efforts and contribute directly to pipeline growth. This role is essential to driving top-of-funnel activity by identifying, engaging, and booking meetings with high-quality leads for our Sales teams. You will be responsible for executing outreach campaigns, following up with prospects, and maintaining a consistent flow of qualified meetings to keep the pipeline active and growing.

The ideal candidate has a proven track record of consistently booking qualified meetings through outbound prospecting, with deep expertise in LinkedIn outreach strategies and a strong understanding of SaaS B2B sales fundamentals. They thrive in fast-paced environments and know how to drive meaningful pipeline growth.

Responsibilities:

• Execute outbound outreach campaigns across LinkedIn, email, and cold calling.
• Make 60–70 cold calls per day to decision-makers, using the phone as a primary channel to reach prospects who are inactive or unresponsive on LinkedIn and email.
• Send 50–60 personalized outreach emails per day to target prospects, maintaining consistent multi-channel coverage across the assigned accounts.
• Use LinkedIn Sales Navigator to identify and engage with ideal target prospects.
• Craft personalized and compelling outreach messages tailored to buyer personas.
• Manage and update lead information and outreach activities in the CRM.
• Book qualified meetings and product demos for Sales teams.
• Meet or exceed KPIs focused on daily cold call volume (60–70 dials per day), email volume (50–60 emails per day), and meetings booked.
• Conduct account-level and industry research to support targeting efforts.
• Maintain a clean and organized pipeline of prospects and active conversations.
• Manage automated conversations initiated via Claude & LinkedIn.
• Share progress updates regarding outreach messages.

Required Experience and Skills: