Customer Success Manager

Who we are 

Enhesa is the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing.  

Our mission is to help organizations make informed decisions they can defend, wherever they operate, combining deep human expertise with AI efficiency, to confidently act across EHS, product, chemical, and corporate sustainability compliance.  

Businesses come to us needing help understanding what regulators expect. We’ve built our services around solving that problem and work with more than half of the fortune 500, as a trusted provider of intelligence. 

At Enhesa, our teams are guided by purpose, passion, inclusivity, and driving progress. We are united by a belief that positive change is everyone’s responsibility.  

If these qualities sound like you, Enhesa could be your next career move!

What we offer 

• A competitive salary package 
• Flexible home-working policy and work/life balance 
• A collaborative fast paced, driven environment 
• Accountability and pride for your projects 

For more information visit: www.enhesa.com 

Position Description

The Customer Success Manager owns the post-sale customer journey for an assigned portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. This individual-contributor role helps customers use their purchased products and services effectively, achieve agreed outcomes, and build lasting relationships with Enhesa.

Reporting to the Customer Success Director, the CSM builds customer success plans, monitors account health, and acts early on retention risks. The CSM partners with Account Management on renewal readiness and growth opportunities; Account Management owns commercial negotiations. The role supports customers across the assigned Enhesa portfolio.

Core Responsibilities

• Lead customer onboarding. Confirm customer goals, stakeholders, success criteria, and milestones. Coordinate the launch with Client Services and Expert Services, introduce relevant resources, and track progress toward first value.
• Build and maintain success plans. Agree on customer priorities, actions, owners, and review dates. Update plans as business needs change and connect engagement activities to outcomes the customer values.
• Drive adoption and enable users. Use product engagement data and customer conversations to identify barriers. Deliver tailored training, refreshers, and new-feature introductions, using Enhesa Academy and self-service resources where appropriate.