Infrastructure Support Specialist

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About the Role

We’re looking for an OS 2200 Infrastructure Support Specialist to join our team, providing systems support for a major manufacturing client's data center. Their Unisys 2200 systems are mission-critical to their core manufacturing business.

This role offers an opportunity to work with time-tested enterprise systems and contribute to ongoing modernization efforts.

Responsibilities:

• Help a team of specialists provide on-call response and support for the client's Unisys 2200 systems environment.
  • We’ve got a flexible rotation schedule to ensure coverage while keeping our team happy.
• Use standard Unisys and the client’s custom logging utilities to monitor system “health.”
• Triage and assess incidents, distinguishing between hardware defects, systems software issues, including 3rd party product, and application anomalies. Perform root cause analysis on serious incidents.
• Follow and execute against customer-defined policies for incident escalation, change control, testing, and promotion into production.
• Respond to emergency alerts, restoring normal operations promptly.
• Perform monitoring of mainframe databases to ensure data integrity.
• Coordinate with other stakeholders: application programmers, support staff on other connected systems, Unisys, and 3rd party software providers.
• Prepare and submit trouble reports to Unisys and 3rd party vendors as appropriate.
• Implement approved corrections and coordinate with change control procedures for timely remedy installation.
• Provide periodic reports to management about system performance, any anomalies, and plans for risk mitigation and/or remediation.

Required Skills and Experience

We’re looking for someone with 3+ years of experience in OS 2200 systems support, ideally with prior experience as a system programmer. Greater length and depth of experience is welcome and highly desirable.

Must haves