Trading Application Support Specialist

Trading Application Support Specialist – Bangkok – (W/M)

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 25 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.

We are currently looking for a Trading Application Support Specialist (W/M), based in Bangkok for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. If you join us, you will:

Support Client in the day to day use of our trading platform :

• Analyze issues or incidents (helping customers to resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes)
• Define severity and area of the issue
• Solve the tickets according the require knowledge following the proper process by escalated if needed
• Address customer requests through resolution or escalation
• Keep updated the customer about the solving process of their ticket (step, timing)
• Support local and foreign customers (International context with multinational customers)

Contribute to the Implementation of new projects for clients

• Be responsible of the configuration of the client : be a part of the key value chain : Client Success Manager /Product Owner/PreSales /Sales to ensure a smooth and transparent configuration of the customized platform according to the clients’ requirements
• Deploy the products at customer’s site (integration)

Provide customer satisfaction to our clients by sharing knowledge and key success factors of our platform to optimize trading systems of our clients :

• Provide training to client (user and IT team).  
• Write documentation on current issues for the customer (KDB) to enhance the knowledge of the customer

Skills and Requirements:  

• Bachelor or Master’s Degree in Computer Science or Software Engineering, Computer Engineer, Information Technology, or related field